All claims for shortages or damages must be reported to customer service within 24 hours of delivery. We follow a no returns, no refunds policy, once your order is confirmed.

We do not offer refunds, returns or exchanges on any of our items unless they were received as ‘Damaged’, ‘Defective’ or ‘Not as described’.

perience, as possible. Accordingly considering that, opened or damaged products by customer cannot be exchanged, we cannot accept the exchange of opened or used products once sold or delivered. We will try to collect all possible information from you.

If you make a complaint after 24 hours from the date of delivery of the order, there will be no refund and exchange of your complaint.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 6C N-3 BLOCK, BETWEEN DK ROAD AND GURUDWARA ROAD, MOHAN GARDEN, UTTAM NAGAR, West Delhi,

Delhi, 110059

Shipping returns

We regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill with us and after we receive the product and a quality check is completed by ‘GIFT MY PASSION. To return your product, you should mail your product to: 6C N-3 BLOCK, BETWEEN DK ROAD AND GURUDWARA ROAD, MOHAN GARDEN, UTTAM NAGAR, West Delhi,

Delhi, 110059.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories and should be intact. GIFT MY PASSION will not accept your return in absence of these.



Need help?

Contact us at {} for questions related to refunds and returns.